Please read this Consumer eCommerce Return Policy (“Return Policy”) in its entirety prior to contacting the Infinant Health, Inc (“Infinant Health”) support team regarding your return inquiry. This Return Policy explains when and how you can return merchandise purchased on store.glycoguard.com, amazon.com, walmart.com, and bumblebaby.com.
1. Returns Authorization Process
a) Prior to sending merchandise back to Infinant Health, you must submit a request to return merchandise purchased on store.infinanthealth.com directly to the Infinant Health support team by email at email@example.com.
b) Please indicate the reason for the request to return and list the name of the merchandise that you seek to return.
c) Infinant Health will respond to your request within 3-5 business days of receipt of your request, either approving, denying, or requesting additional information, which may include a request for a photograph of the product / merchandise. If your request is approved, you will receive a return authorization (“Return Authorization”) and shipping label, when applicable, to send your merchandise back to Infinant Health.
2. Merchandise Eligibility
a) Merchandise Eligible for Return and Credit
i. Merchandise may be returned to and credited by Infinant Health, only if all the following conditions are met:
1)The merchandise was purchased from store.glycoguard.com and it was delivered within the last thirty (30) days.
2)The return is made in accordance with this Return Policy.
b) Items Not Included in Return Authorization Process
i. Items not authorized in an approved Return Authorization form should not be sent back to Infinant Health.
ii. Items may not be added to an existing approved Return Authorization without proper approval in writing from Infinant Health.
iii. Any received items not included in Return Authorization Process will be treated as an ineligible merchandise return.
c) Merchandise Not Eligible for Return or Credit
i. Merchandise is not eligible for return or credit if any of the following conditions exist:
1)The merchandise was not purchased from store.glycoguard.com. Instead, if you purchased an GLycoGuard product from a third-party retailer, you must manage your return through that retailer;
2)The merchandise was delivered more than thirty (30) days ago; or
3)You have not received a Return Authorization from Infinant Health.
3. Returns Procedures
a) Once you receive a Return Authorization, you must send back the merchandise, properly packaged, to the address provided on the return authorization and shipping label within ten (10) days. Infinant Health will not accept late returns.
b) It is important that you use the shipping label provided with your Return Authorization. It contains information Infinant Health needs to process your return.
4) Issuing Credit
a) If the merchandise is eligible for return, Infinant Health shall issue a credit back to the original payment method equal to the purchase price of the merchandise, less any permitted deductions set forth in this Return Policy.
5) Return Address
a) Infinant Health, Inc, 2121 2nd St., Suite C10 Davis, CA 95618
a) Transfer of Title, Risk of Loss of Merchandise and Concealed Damage
i. Title and risk of loss of merchandise sold by Infinant Health to you is transferred to you at time of delivery.
ii. If there is significant visible damage to product packaging upon delivery, please refuse the delivery and give it back to the carrier.
iii. Infinant Health is not liable for any merchandise lost during shipping. If you have not received your order, please contact FedEx by calling 1-800-GO-FEDEX prior to contacting the
iv. Infinant Health support team directly by emailing firstname.lastname@example.org to create a customer support ticket.
If the order you received is damaged, please contact the Infinant Health support team directly at email@example.com to open a customer support ticket within 30 days of merchandise delivery. Please save all packaging material and damaged goods.